The Financial Ombudsman Service (FOS) has published issue 83 of Ombudsman News. In this issue of Ombudsman News there are articles covering:

  • Complaints involving consumers who are in financial difficulties.
  • Insurance complaints concerning domestic plumbing and heating emergencies.
  • An interview with Paul Kendall, head of the FOS customer-contact division, on handling calls to the consumer helpline.
  • An interview with David Thomas, chief ombudsman, on dealing with increased numbers of complaints.

View Ombudsman News 83, 17 February 2010