The Legal Complaints Service has delegated authority from the Law Society to make awards to individuals who have grievances against their solicitors. The LCS can make a solicitor pay compensation to a complainant for distress and inconvenience, financial loss, or reduce their bill. The maximum award they can make is for £15,000. See http://www.legalcomplaints.org.uk/financial-compensation/financial-compensation-examples.page  for examples of a few awards that have been made. Complaints of misconduct or complicated issues of fact or law will not be reviewed by the LCS. These awards are normally made for distress and inconvenience, items that may not be recoverable in a professional negligence action. The complainant could then still bring a professional negligence claim against their solicitor after the LCS has made an award in their favour.