Consumer Rights Bill introduced into Parliament

The Consumer Rights Bill has been introduced to the House of Commons and will now begin its Parliamentary process.

In the Bill, consumers will have the right to:

  • get some money back after one failed repair of faulty goods (or one faulty replacement);
  • demand that substandard services are redone or failing that get a price reduction;
  • a set 30-day time period to return faulty goods and get a full refund; and
  • challenge terms and conditions which are not fair or are hidden in small print.

View Consumer Rights Bill 2013 - 14, 23 January 2014

View Consumers and businesses one step closer to new Bill of Rights, 23 January 2014