The software industry is a boom-or-bust competitive arena marked by disruptive innovation, alliances of convenience, frequent redefinition of product categories and unexpected platform shifts, all leading to vendor failures, strategic acquisitions, niche consolidation and, ultimately, orphan products.

When a vendor is no longer able or willing to support its product effectively, the customer may be hung out to dry if there is a catastrophic software malfunction, and in any event will be unable to fix bugs, improve the program, adapt it to changes in the business, or add new functionality.

Software source code escrow is one way to mitigate this risk