At tmgroup, we want you to get the very best from our tmconvey platform. That’s why we have a dedicated Helpdesk and experienced team of Account Managers on hand to support you every step of the way.  

We listen to you and your team to get your firm off to the best possible start 

We don’t make assumptions; we listen. From initial set-up and preferences, to enabling specific mapping options and non-standard products, we work closely with your team to adapt our platform around your firm’s needs. We also share best practice ideas and offer informed, practical suggestions to help you maximise efficiency. It’s how we make time for you. 

We know there isn’t a one-size-fits-all approach to getting your team up and running, so we also take the time to design a training programme that is right for your firm. From creating tailored training sessions to suit different roles across the business, to accommodating the most convenient times for your team to attend. 

Responding to feedback and evolving our services is part of who we are

From customer satisfaction surveys and feedback forms, to involving customers in pilot programmes as we develop new services, we are committed to creating opportunities for listening to and responding to our customers’ needs. We’re also replacing our 0844 phone number with a free 0800 number very soon to make it even easier for you to share your thoughts. 

We’re also interested in hearing your views on the property market. That’s why we’ve launched our new series of Property Hubs, to bring property experts together to discuss the challenges and opportunities in their local area. Events have already taken place across Leeds, Liverpool, Northampton, Southampton, Nottingham, Cardiff and Bristol, and the series is continuing to build momentum – with new locations Harrow, Kingston upon Thames and Manchester making their debut this September. 

Our friendly Helpdesk team and Account Managers offer ongoing support 

It doesn’t stop there. As you continue on your tm journey, your dedicated Account Manager will be on hand to answer any questions or queries, as well as introduce you to our latest time-saving services as and when they are added to our tmconvey platform. Recent examples include our New Build Managed Service, as well as integrated SDLT & AP1 submission. Our friendly Helpdesk team will also be on hand to assist you, whenever you need them. 

Don’t just take our word for it! Take a look at what some of our customers have been saying about our wonderful team… 

• “The support from the tmgroup team is fantastic and I can’t commend them highly enough. The Helpdesk is great and our Account Manager is superb. Everyone is just so willing to help.”

- Victoria Follows, Partner, Property Department, Hand Morgan & Owen Solicitors

• “We all think that the tmgroup team are very responsive, as there is always someone happy to help, from Helpdesk to our Account Manager.”

- Ruby Jennings, Legal Assistant at Ashtons Legal 

See for yourself how easy it is to get started…

Simply call our Helpdesk on 0844 249 9200 or email helpdesk@tmgroup.co.uk