On 19 March 2012 the ACCC launched the 2011 Targeting Scams annual report as part of the Australasian Consumer Fraud Taskforce's 'Slam Scams!' campaign.
The report reveals that scam reports almost doubled for second consecutive year: in 2011 the ACCC was contacted over 83,000 times by consumers and small businesses about scams – almost doubling and more than quadrupling contact levels for 2010 and 2009 respectively. The increase in contacts was accompanied by a rise in the total number of financial losses resulting from scams, with more than $85 million reported – up 35 per cent from 2010.
The report also reveals a significant shift in delivery methods used by perpetrators. Whereas the trend in recent years has been for scams delivered online, in 2011 over half of all scams reported were initiated by telephone.
The top five types of scams reported to the ACCC in 2011:
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