On 26 November 2013, EIOPA published a speech describing some of the most relevant and innovative changes expected for the insurance industry between now and 2025 – focusing on the impact of good risk management on consumer protection, stability and reputation. Key points highlighted in that regard included (a) increased reliance on risk management capabilities to deal with economic challenges, (b) greater consistency in the supervision of insurers throughout the EU, (c) effective strategies and processes in relation to good conduct and consumer risk and (d) increased awareness of low quality services and a corresponding improvement in selling practices and more competitive pricing. Other notable forecasts included increased diversification of insurer's investments and the introduction of a global capital standard.
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EIOPA speech - effects of sound risk management on the consumer agenda
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