CBP Provides Information on Who to Contact If You Experience Problems Entering the U.S.
U.S. Customs and Border Protection (CBP) released information earlier this year about whom to contact if one encounters problems applying for admission to the United States. CBP officials are responsible for inspecting your travel documents upon your entry and are authorized to request detailed information about your travel and conduct an examination of you and/or your luggage (including any electronic devices from iPods to PDAs to personal computers to cell/mobile phones). CBP has stated that all such inspections and examinations should be courteous, dignified and professional and offers the contact information below if you run into a problem.
If you experience repeated referrals for security screening or believe that you have been denied boarding or entry into the U.S. because of inaccurate information, you should contact the Department of Homeland Security Traveler Redress Inquiry Program (DHS TRIP) at: http://www.dhs.gov/xtrvlsec/programs/gc_1169676919316.shtm.
CBP staffs a customer service telephone number where you are able to get a response to general or specific questions or concerns about a CBP inspection, such as why you were stopped, or to request that CBP review and amend its records. You can contact CBP three ways:
Telephone - 1-877-227-5511 for U.S. callers (8:30-5:00 Eastern Time)
Online - Go to: http://help.cbp.gov/cgibin/customs.cfg/php/enduser/home.php?p_sid=vLR58rlj and click on "Find an Answer, Ask a Question.” A list of answers to commonly asked questions appears and once you click on one, a new tab will open up at the top that will allow you to ask a question directly to a DHS customer service representative.
U.S. Mail - Send a letter to:CBP Customer Service Center (Rosslyn, VA) 1300 Pennsylvania Avenue NW Washington, DC 20229