Last week saw CEDR Services Limited and Consumer Dispute Resolution Limited written into the legislation as designated ADR bodies for consumer complaints arising out of potential infringements of EC Regulation 261/2004 and EC Regulation 1107/2006.
This move has been implemented by the Civil Aviation (Denied Boarding, Compensation and Assistance and Access to Air Travel for Disabled Persons and Persons with Reduced Mobility) (Amendment) Regulations 2016. These UK Statutory Instruments amend existing UK Regulations that clarify the application of the two EU Regulations above. Whilst the effect of this latest development does not come into force until 4 August 2016, it is clear that it supports the CAA’s drive to encourage carriers to sign up to ADR. This will not impact carriers who currently are not signed up to ADR, but such carriers will continue to be susceptible to the CAA’s recently introduced PACT charge of £150 per applicable complaint. This is an area which the industry continues to monitor.