FCA has reminded banks of their agreement that a request from a customer to end a continuous payment authority (CPA) will be enough to cancel the arrangement. The provider must arrange cancellation and not require their customer to contact the merchant recipient of the payment, and must refund customers immediately should a payment go through after the customer has cancelled the CPA. The biggest high street banks and mutuals have also agreed to review all complaints about non-cancellation of CPAs received since November 2009 (when the Financial Services Authority began regulating retail payments) and make redress where appropriate. (Source: FCA Reminds on CPAs)