The European Consumer Commissioner has announced that the electricity retail market shall be subject to a Commission investigation in 2009. This was in response to the results of the Second Consumer Market Scoreboard, an annual report produced by the Commission on the state of consumer markets.
The Scoreboard indicated that less than two thirds of consumers were satisfied with their energy supplier. Further, the market scored poorly on several of the other Scoreboard indicators, including pricing and switching rates. The Commissioner also noted the importance of the market to the EU consumer, given that spending on energy accounts for 5.7 per cent of the average EU household budget.
Therefore, the Commissioner intends to produce a report on the market, including an examination of comparability of offers, unfair commercial practices and billing practices. The report will be produced in conjunction with the European Energy Commissioner. A timetable for the report has not yet been provided.