Together with the consultation on the use of ADR and the resulting legislative proposal (see item 5 above), the European Commission is undertaking the following initiatives:

  • The EU Citizenship Report dated October 2010 pledges to facilitate fast and inexpensive out-of-court resolution of consumer problems in the EU by (1) promoting the wider use of mediation by 2013, and (2) exploring proposals for a Europe-wide online ADR system for e-commerce transactions by 2012.
  • The Commission Communication towards a Single Market Act dated November 2010 (see here) says that the European Commission will adopt a Recommendation in 2011 on the network of ADR systems for financial services. The stated aim is to ensure that simple, reasonably priced out-of-court settlement procedures are established to deal with cross-border consumer disputes.