On January 17, 2018, the Consumer Financial Protection Bureau (CFPB or "Bureau") announced that it soon will begin issuing a series of Requests for Information (RFIs) to "ensure the Bureau is fulfilling its proper and appropriate functions to best protect consumers." The CFPB said the RFIs will seek public comment on enforcement, supervision, rulemaking, market monitoring, and education activities, with the goal of providing "an opportunity for the public to submit feedback and suggest ways to improve outcomes for both consumers and covered entities."

In the CFPB press release, acting Director Mick Mulvaney said that "under new leadership, it is natural for the Bureau to critically examine its policies and practices to ensure they align with the Bureau's statutory mandate." He added that "[m]uch can be done to facilitate greater consumer choice and efficient markets, while vigorously enforcing consumer financial law in a way that guarantees due process." Acting Director Mulvaney also said that "[m]oving forward, the Bureau will consistently seek out constructive feedback and welcome ideas for improvement."

The CFPB indicated that its first RFI will cover civil investigative demands (CIDs), which are legal demands for information and documents that the agency's Office of Enforcement can issue to initiate or supplement enforcement investigations. According to the CFPB, comments received in response to this RFI will "help the Bureau evaluate existing CID processes and procedures, and to determine whether any changes are warranted."

WHAT DO FINANCIAL INSTITUTIONS AND OTHER FINANCIAL SERVICES PROVIDERS NEED TO KNOW NOW ABOUT THE BUREAU'S INITIATIVE?

The acting Director appears to be exercising the same authority to issue public RFIs that the former Director exercised from time to time. However, the acting Director is placing special emphasis on consumer choice and efficient markets, which was one of the statutory objectives for the agency in the Dodd-Frank Act.1 This is emerging as a theme at the Bureau under the acting Director's brief tenure; that is, striking a balance between the purpose and objectives of the CFPB as intended by Congress.

It is notable that the first RFI covers one of the more controversial aspects of the Bureau's authority; that is, the issuance and handling of CIDs. Over the years, the Bureau has received criticism for the short time periods for responding to CIDs, the jurisdiction-expanding coverage of CIDs,2 and the former Director's almost perfect record of never granting a respondent's motion to limit the scope of a CFPB CID.

The RFIs will be open for comment from any and all commenters. It can be expected that consumer advocates, certain members of Congress, and others, such as plaintiffs' attorneys, will vociferously defend the Bureau and its track record before the former Director resigned last November. By the same token, industry participants, including trade groups and individual financial services companies, will have an opportunity to weigh in on the Bureau's impact on consumer choice, market efficiency, and competition in the marketplace.