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The PRA and the FCA are taking a closer look at culture in the insurance industry in an unprecedented way. The focus of the regulators has broadened to now include non-financial misconduct, such as bullying, sexual harassment and discrimination. How a firm deals with these behaviours in its organisation can be an indication of poor corporate governance. Both regulators have recently issued "Dear CEO" letters setting out their expectations for firms and senior managers to embed healthy cultures. Over the coming weeks, Dentons UKME will be releasing a series of podcasts and articles, aimed at helping firms focus on the key regulatory issues on the horizon and some of the steps they should be taking now.