The Civil Mediation Council (CMC) was established in the UK in 2003 to be a neutral and independent body to represent and to promote civil and commercial mediation as alternatives to litigation. On 2 October 2009, the CMC published a survey seeking views on what its role and objectives should be. On 9 December 2009, the CMC published a 17-page interim report containing a provisional summary of the responses to the survey.

Their initial conclusions note that:

  • Lack of public understanding and awareness is widely identified as a major problem facing mediation.
  • There is strong support for the operation of a complaints system in respect of mediation providers.
  • There is strong support for the CMC to embark on publishing registers of:
  1. individual mediators; and
  2. approved mediation training providers.
  • There is support for the introduction of a complaints system in respect of individual mediators. There appeared to be an acceptance that this would involve some element of “regulation” and that the operation of the registers would require judgments to be made and standards to be applied, however lightly.

Full results of the survey will be published on the CMC website in due course.