As mentioned in previous Alerts, changes to the Aged Care Act 1997 (Cth) are set to commence on 1 July 2014. These changes will significantly affect the administration of residential aged care facilities in Australia. Consequently, approved providers should now be in the final stages of preparation for incorporating the new regime into their operations. The following is a summary of the main changes and how approved providers should be preparing to accommodate them.


From 1 July 2014, all new residents will be given a choice as to how to pay for their accommodation on entry into a residential aged care facility. This can be as a refundable deposit (a lump sum, also known as a ‘refundable accommodation deposit’ or RAD), an equivalent daily payment (a periodic payment, also known as a ‘daily accommodation payment’ or DAP) or a combination of both. Applicable residents will have up to 28 days from entering care to elect the way in which they will pay accommodation charges.

This regime will apply to low-care, high-care and extra service residential aged care facilities. The restrictions on charging lump sum payments for high care and capping of daily accommodation charges will be removed. Approved providers will no longer be able to withhold retention amounts from lump sum payments and must allow residents the option to draw down DAPs from RADs which the approved provider holds in the resident’s name. If residents do draw down DAPs from RADs, the approved provider may charge interest on the amounts withdrawn.

Other changes include:

  • intoducing caps on care fees payable by residents ($2000 in a year and $6000 in a lifetime);and
  • making changes to the means test, with the new test aiming to provide a more equitable assessment of a resident’s ability to pay or his or her care.

The changes to payment structures will only apply to new residents from 1 July 2014 and to residents who were in care on that date but leave the facility for a period of greater than 28 days before returning. Residents in care as at 1 July 2014 will have the choice of being included in the new regime if they so desire.


From 1 July 2014, approved providers that seek to charge residents more than $550,000 as a RAD or more than $99.30 per day as a DAP must have prior consent from the Aged Care Pricing Commissioner. Applications to the Commissioner have been open since 31 January 2014 and more information including the application form can be found on the Aged Care Pricing Commissioner’s website.


From 19 May 2014, approved providers have been directed to make pricing and service information available for publication on the Department of Social Services MyAgedCare website, their own websites and in documentation provided to prospective residents prior to executing any contracts for residential care.

At the end of March 2014, approved providers will be sent a form to assist them to complete an online entry for their services and their pricing details. During April 2014, approved providers that have not yet responded and lodged the form will be followed up by phone by the Department of Social Services which will also be reviewing and checking the data. By the end of April 2014, the data will be loaded on to the MyAgedCare website and then tested and the pricing sections of the site will go live on 19 May 2014.

The criteria on which pricing decisions and calculations should be based include room type, quality, size and services, as well as calculations of possible combinations of RADs and DAPs that residents can choose to pay.

The deadline for publication of prices is rapidly approaching. As some approved providers are still awaiting consent to charge RADs greater than $550,000 and DAPs greater than $99.30 per day, confirmation is being sought from the Department of Social Services that those approved providers will not be penalised if the consents are not granted in time.


A DAP may be calculated using the following formula:

(RAD x MPIR)/365 = DAP

where MPIR represents the Maximum Permissible Interest Rate, a rate published quarterly by the Department of Social Services reflecting general retail investment rates.

There is no equivalent formula for calculating RADs. Prices can be set  by approved providers (up to the cap of $550,000 over which consent is required).  Approved providers will be expected to have evidence in relation to services and room types as the basis on which it has set its RADs.

The Assessor Manual is available on the MyAgedCare website which is the guide assessors will use in making a recommendation to the Commissioner in respect of applications for approval of accommodation payments above the threshold amounts.


Even if approved providers have already implemented the changes set out above regarding accommodation prices, there will be some ongoing issues approved providers need to consider, including:

  • how changes in room prices will be managed – including how far in advance of price changes promotional material should be updated;
  • how often to review documentation to ensure any changes relevant to accommodation pricing, such as changes in common facilities, are captured; and
  • who will review new promotional material to ensure compliance with the legislation.


The Australian Aged Care Quality Agency (Quality Agency) will soon replace the Aged Care Standards and Accreditation Agency Ltd as the sole responsible body for maintaining standards of service within the aged care industry. The Quality Agency commenced control of service standards in residential aged care facilities on 1 January 1 2014, and will assume responsibility for quality standards within home care services from 1 July 2014.