The Financial Ombudsman Service in the UK (the FOS) published a new online technical resource regarding private medical insurance on 21 August 2014. The resource includes information concerning (a) the nature of complaints typically received by the FOS concerning such insurance and (b) the approach taken by the FOS when dealing with them.  The FOS sets out information in relation to some key issues that arise in that context, including the difference between acute and chronic conditions. Helpful case study information is also provided.