On 9 April 2014, the Federal Court ordered by consent that EnergyAustralia pay a penalty of $1.2 million dollars for illegal door-to-door selling practices.  Three Energy Australia marketing agents were also fined a total of $290,000. 

Energy Australia was found liable for the conduct of door-to-door agents who made false representations, including that EnergyAustralia’s rate had approval from the government, that there was a mandated electricity rate which was lower than what the consumer was currently paying and that if the consumer switched to EnergyAustralia they would be eligible for additional government benefits which would reduce their electricity bills.