EIOPA is consulting on a set of guidelines for complaints-handling by insurance intermediaries. The guidelines complement existing guidance that applies to insurers and are intended to address the current asymmetry of procedures depending on whether customers complain to an insurer or an intermediary. EIOPA proposes a proportionate approach to the systems and controls intermediaries should have in place, depending on the nature and scale of their business. Consultation closes on 28 June and EIOPA wants to have the standards in place, on the usual “comply or explain” basis, by the autumn. (Source: EIOPA Consults on Complaints-Handling Guidelines)