FSA has referred four firms to enforcement for investigation and is assessing several more for referral after it found evidence of continuing problems in how firms handle mortgage arrears and repossessions. It is worried many specialist lenders and mortgage administrators:
- concentrate too much on recovering arrears without considering the borrower's individual circumstances;
- are too ready to go to court;
- impose arrears-related charges unfairly; and
- do not (if a lender) oversee TPAs properly.
FSA has already warned firms twice about how they should treat customers in arrears and has published some examples of good and poor practice.