Good analysis and benchmarking of hotline data helps organizations answer crucial questions about their ethics and compliance program including:
- Does our culture support employees who raise concerns?
- Do employees know about our reporting channels?
- Are our communications with employees reaching the intended audiences and having the desired effect?
- Are our investigations thorough and effective?
- Do we need to review or update our policies?
Comparing internal data year-over-year to help answer these questions is important. Getting a
broader perspective on how your performance matches up to market and industry norms is critical.
To help, NAVEX Global takes anonymized data collected through our hotline and incident
management systems and creates this report every year. Because we have the world’s largest
and most comprehensive database of reports and outcomes, ethics and compliance professionals
can trust our benchmarks to help guide decision making and better understand how their programs
stack up against broader benchmarks.
Why Does This Matter?
Employees who are confident in their company’s incident management program are more likely to report infractions through the system, as they feel assured that there will be no retaliation, and that the incident will be adequately investigated. This helps companies to track incidents and look for trends, catch more incidents and meter out the desired response, and foster a safe workplace environment.
Overall, the report shows steady, if slight, improvement in incident report trends. Some of these central questions have been tracked since as early as 2010, to help discover trends that may being followed.
- While the median of Reports per 100 Employees remained consistent overall, organizations that track all intake methods are managing a record number of reports. The 2018 median Reports per 100 Employees remained steady at the 2016 and 2017 level of 1.4 reports per 100 employees. This stagnation is notable, and we offer some recommendations in this report for consideration.
- Follow-ups to anonymous reporting dropped to a disappointing level. A follow-up to an anonymous report occurs when the reporter returns to a submitted case to check for questions or case outcomes or to provide additional information. Our calculations include any case with at least one instance of follow-up, whether or not the reporter made a change to their report. The median level of reports for which this occurred fell from 32 percent in 2017 to only 20 percent in 2018.
- Reports of harassment and discrimination increased. This is the first year we have published separated data on levels of harassment and discrimination reports. For comparison, we looked back in our database to identify trends from 2016 to 2018 and we found that reporting levels of both issues have increased.
To learn more of the key findings, download the full report.