Members of the Financial Industry Regulatory Authority (FINRA) are required, under NASD Rule 3070(c) and incorporated NYSE Rule 351(d), to report statistical and summary information regarding customer complaints. The reporting procedures require that the complaints be categorized using various problem and product codes (e.g., Code #62 is the “Online Trading” problem category). In order to better categorize complaints, FINRA has modified the customer complaint reporting procedures by adding and clarifying certain codes. The changes will become effective October 1 and must be reflected in the reporting for the fourth quarter of 2008.

http://www.finra.org/web/groups/industry/@ip/@reg/@notice/documents/notices/p116986.pdf