For the first time, phone services provided by cable companies rank number one nationwide in terms of customer satisfaction, according to a study released Wednesday by J.D. Powers and Associates. The annual J.D. Powers survey covers voice services offered by cable operators, traditional landline phone companies, and other providers in six regions throughout the U.S. Examining both the local exchange and long distance voice markets, the study measures consumer satisfaction with network performance and reliability, customer service, billing, cost of service, carrier offerings, and promotions. Cox Communications’ residential phone service took top honors in three of the six regions—the Northeast, Southwest, and West. Cox’s first-place ranking in the West also represents the fifth-straight year in which the company earned that distinction in that region. Cablevision earned the top spot among voice service providers in the Mid-Atlantic region, as Bright House Networks won top honors for the second-straight year in the Southeast. WideOpenWest, meanwhile, was included in the J.D. Powers study for the first time after scoring first in the North Central region. Attributing the cable industry’s strong showing to the triple play, J.D. Power executive research director Steve Kirkeby explained: “cable companies are doing a great job of achieving this with their voice, data, and video packages.”