A new policy launched by the Consumer Financial Protection Bureau (CFPB) will give consumers a chance to share their account of what occurred when they register a complaint against financial products and services providers, according to a CFPB press release. The CFPB launched its Consumer Complaint Database in June 2012, which logs basic info including “the date of submission, the consumer’s zip code, the relevant company, the product type, the issue the consumer is complaining about, and how the company handled the complaint.” The new policy allows consumers to add their personal narrative if certain conditions are met. These include: consumers must opt-in to share their story; no personal information about the consumer will be published; companies may choose to publish a response; and the complaint must meet certain requirements, including a confirmed consumer relationship with the financial institution. For more, read the full release.