The National Media and Infocommunications Authority (NMHH) has issued a decree (No. 6/2011 (X. 6.)) on the Detailed Rules of Electronic Communications Subscriber Agreements. This contains specific provisions on the form and archiving of subscriber agreements; how the agreements shall be concluded (deadlines, cooling off periods etc.); mandatory issues to be regulated in subscriber agreements; customer complaint handling procedures; penalty payment obligations for service providers for delays in the correction of errors in the service; archiving and access rules for call centre recordings; the method of notification of subscribers; the calculation of fees; the operation of voicemails; the possibility to amend or terminate the subscriber agreements; the restriction or suspension of services; and the maintenance of a catalogue of subscribers.
The contracting parties may deviate from certain provisions of the decree in case of B2B services. In addition, SMEs shall have the right to request the application of those (more favourable) rules which are applicable for B2C subscriber agreements on the same services.
The decree will enter into force as of 1 November 2011.