The FSA is a qualifying body under the Unfair Terms in Consumer Contracts Regulations 1999 and it can challenge firms that are using terms it views as unfair. The FSA reviews contract terms referred to it by consumers, enforcement bodies and consumer organisations.

The FSA’s review of Barclays Bank plc terms of business entitled “Barclays Fixed Rate Savings Bond” has led to the firm undertaking not to use certain terms that the FSA considers unfair.

View FSA Undertaking - Barclays Bank PLC, (PDF 32.7KB), 16 March 2009