In a press release, the German Federal Network Agency (Bundesnetzagentur) (the Agency) announced that it received the highest annual number of consumer requests and complaints relating to telecommunications matters to date last year. Consumers made approximately 220,000 enquiries during the course of 2016. Notably, the Agency received 125,000 requests and complaints concerning the misuse of phone numbers and unlawful advertising calls in 2016. In response, the Agency deactivated more than 3,000 phone numbers which were being misused and ordered fines totaling €800,000 due to unlawful advertising calls. This is a substantial increase compared to 2015 when the Agency imposed fines of €460,000 in total.