From 14 November 2011 firms will be required to record transaction related calls that take place on mobile devices. We are aware that some firms are using various technology companies that can provide recording solutions, while others are charging employees for the equipment (if they want to use their mobiles) or banning this practice altogether.

Further reading

COBS 11.8 – Recording telephone conversations and electronic communications

Consultation Paper 10/17 – Taping of mobile phones