Click here to watch the video.

In yesterday’s webinar, Sarah Prager was joined by Matt Gatenby of Travlaw to discuss how to get the most out of your client. They covered:

  • What clients want.
  • What clients need.
  • Taking instructions.
  • Giving advice (welcome and unwelcome).
  • Keeping clients informed (when and how much information to give).
  • Keeping yourself informed (developments you need to know about).
  • Providing a full service.

If you missed it, you can view it here