In yesterday’s webinar, Sarah Prager was joined by Matt Gatenby of Travlaw to discuss how to get the most out of your client. They covered:
- What clients want.
- What clients need.
- Taking instructions.
- Giving advice (welcome and unwelcome).
- Keeping clients informed (when and how much information to give).
- Keeping yourself informed (developments you need to know about).
- Providing a full service.
If you missed it, you can view it here