UKVI’s current performance
- Representatives from UKVI informed the forum that, moving forward, UKVI will be proactively communicating with customers regarding individual cases, specifically those which cannot be processed within the published service standard.
- UKVI is also working on a system which will allow individuals to track their applications.
- By the end of this financial year, there should be no backlog on straightforward, in-country applications.
- The surge in Tier 4 applications in 2012, which had led to a backlog and student passports being held over Christmas, was not repeated in 2013.
- The number of no shows at the Public Enquiry Offices (PEO) has significantly decreased.
- UKVI has been asked to consider offering a PEO service for EEA applications.
- UKVI has seen an increase in Tier 2 applications from start-up companies.
- The average time for dealing with pre-licence Tier 2 applications is currently 26 days.
- Approximately 4,388 visits took place last year to Tier 2/5 sponsor licence holders within London and South East England.
- 353 Tier 2/5 sponsors were suspended last year. The main reasons were due to:
- paying employees in cash;
- migrant employees working in roles different to those stated on their Certificates of Sponsorship (CoS);
- failures to correctly carry out Resident Labour Market Tests (RLMT);
- poor record keeping; and
- issues surrounding trading presence.
- Last year, approximately 201 Tier 4 sponsor licenses were suspended, of which 66 were revoked. The main reasons were due to:
- poor record keeping;
- issues with monitoring Tier 4 students; and
- students working in excess of their permitted hours.