During the winter meeting of the National Association of Attorneys General in Washington, D.C., last week, Consumer Financial Protection Bureau (CFPB) Director Richard Cordray encouraged the attendees to consider sharing information and pooling their efforts with the bureau to better and more productively handle constituent concerns regarding consumer complaints. In that vein, the bureau has "begun working with several states to give them real-time access to [the CFPB's] growing database of consumer complaints." He said that the bureau is now able to "provide complaint information to state agencies through a secure government portal" that enables state agencies to review complaints and to search and filter them by company, product and issue. Attorneys general in California, Oregon, Texas and Virginia have partnered with the CFPB on these efforts, as well as banking regulators in 14 states. For more, read the full prepared remarks.
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