The Small Business, Enterprise and Employment Act 2015 (Commencement No 2 and Transitional Provisions) Regulations 2015 (the Regulations) were published on 18 September 2015.

The Regulations confirm that section 20 of the Small Business, Enterprise and Employment Act 2015, which amends section 87 of the Financial Services Act 2012 will come into force on 1 October 2015. This section relates to the complaints system operated by the FCA, the PRA and the Bank of England and amongst other amendments made, provides that the Independent Complaints Commission will be required to produce and publish an annual report on its investigations, including its recommendations for improving complaints handling procedures.