Select U.S. Citizenship and Immigration Services (USCIS) field offices are expected to introduce a new pilot program requiring applicants to contact the USCIS’ National Customer Service Center (NCSC) to schedule InfoPass appointments rather than self-scheduling online InfoPass appointments. The USCIS is seeking to eliminate InfoPass usage for routine inquiries that can be resolved via the NCSC. According to reports, the change will be implemented for the following 5 field offices: Hartford, CT, El Paso, TX, Jacksonville, FL, Sacramento, CA, and San Francisco, CA.