After months of public debate, the Serbian Agency for Electronic Communications (RATEL) has adopted Rules on the Parameters of Service Quality. These Rules stipulate in detail the quality parameters for publicly available voice and broadband services, media content distribution services, as well as for the provision of information to the consumers on the quality of service offered. Other areas that are now regulated include the minimum quality of specific service provision by public communication network operators and the quality parameters of electronic communication networks. The obligations imposed on operators with significant market power, as well as conditions under licences for the use of numbering, single licences for radio frequency usage and other obligations stipulated under the Law on Electronic Communications and regulations based thereon, are to now be subject to control. In addition, the Rules specify the powers of RATEL in the process of monitoring electronic communications activity in the Republic of Serbia.
For an English-language version of the Rules, please go to: http://www.ratel.rs/upload/documents/Regulativa/Pravilnici/Telekomunikacije/Rules%20on%20quality%20parameters.pdf