In brief

COVID-19 is making physical meetings more difficult or undesirable, and all of us are regularly using virtual communications. However, in adopting virtual channels to deliver products and services, financial institutions need to work through issues touching on financial regulation, data privacy and technology.


These Data Journey Maps developed by Baker McKenzie cross-disciplinary experts help guide your organisation through these questions at a high level. In ten steps, they flag up considerations which should form part and parcel of your risk and compliance assessments, with a view to mitigating the potential risks of supervisory intervention and litigation.