Robocalls are those annoying, recorded or synthesised telemarketing pitches made with automatic dialling-announcing devices (ADADs). Making ADAD calls without customer consent violates the CRTC’s Unsolicited Telecommunications Rules, but the practice continues [Link available here].

A recent settlement between the CRTC and GoodLife Fitness may help to deter ADAD telemarketing: the company has agreed to stop making these calls to its customers without their consent, pay a $300,000 penalty, publish corrective notices and host a business education seminar with the CRTC on telemarketing compliance [Link available here].