The TIO has announced their support for recommendations made by the Energy and Water Ombudsman NSW to raise awareness of free Ombudsman services to consumers who are thinking about using a credit repair agency.

While telecommunications service providers are required to inform consumers about the TIO as an avenue for dispute resolution, there is no such requirement on credit repair agencies. The TIO has seen increasing complaints about credit management issues, including about disputed debts and credit default listings. In many cases, consumers were not aware they had been default listed and upon investigation by the TIO, the service providers were unable to demonstrate they had followed the correct notification procedures and the defaults were removed.

For more information, please see the TIO Media Release.