The Amendment to the Intermediary Guidelines indicates efforts taken to ensure more transparency in the functioning of intermediaries in India. It aims at the following:
- Importance given to the rights of a citizen under the Constitution especially with respect to speech, life, and privacy.
- A systematic grievance redressal mechanism through the constitution of an Appellate Authority to address any aggrieved user from the decision of the Grievance officer of an intermediary and by developing an online dispute resolution mechanism.
- A quick resolution time of 72 hours for any complaint pertaining to any violation of Rule3(1)(b) by removal of any misinformation by the intermediary unless it is an information which infringes any intellectual property rights, belong to any other person and/or is in breach of applicable laws.