The Illinois Supreme Court has permitted the plaintiffs in a putative class action against Gateway to proceed in court despite a provision in Gateway’s service agreement requiring binding arbitration. Carr v. Gateway, Inc., 2011 Ill. LEXIS 424 (Feb. 3, 2011). The arbitration agreement required the parties to use the National Arbitration Forum (NAF) for disputes. NAF, however, had stopped accepting consumer arbitrations by the time a dispute arose between the parties. The Illinois Supreme Court determined that the requirement that NAF be used was “integral” to the agreement, and that Section 5 of the Federal Arbitration Act did not permit the court to appoint a substitute arbitrator.