The USCIS has recently reminded its Service Centers that they should be sweeping EAD application cases at the 60 day mark so that a decision is made before the 70th day and a card is produced before the 90th day after the filing of the application. According to the USCIS regulations, the USCIS should adjudicate EAD applications within 90 days from the date of receipt of the application.

For those applications that are still pending approaching the 90th day, the USCIS has indicated that applicants should contact the USCIS National Customer Service Center (NCSC) for further assistance. According to the USCIS Ombudsman, an applicant should explain to the Customer Service Representative at the NCSC that the applicant’s EAD application has been pending for more than 90 days and ask for a “service request.” Additionally, the applicant should request that an interim EAD card be issued to the applicant. The USCIS Ombudsman stated that applicants should receive a response from the request within a week. In the alternative, the USCIS Ombudsman stated that the applicant can schedule an INFO PASS appointment at www.infopass.uscis.gov to visit the local USCIS district office. At the appointment, the applicant should inform the USCIS adjudicator that he/she would like to apply for an interim EAD card. The USCIS adjudicator at the local office should then forward the applicant’s request to the USCIS Service Center. The USCIS Ombudsman stated that the applicant should receive a response within a week from the Service Center. The USCIS Ombudsman stated that if applicants try either of these options and do not receive either an EAD card or a response within a week, the applicant should email the USCIS Ombudsman at cisombudsman.publicaffairs@dhs.gov with details of the applicant’s efforts. The applicants should provide detailed information about how the applicant contacted the USCIS. The Ombudsman stated that its office will then look into the case and review how its office may be of assistance.