The government has conducted a technical consultation seeking views on the detail of proposed legislation for a New Homes Ombudsman. It expects the ombudsman to be free to the consumer and funded by industry, independent from the organisations the ombudsman will investigate, fair in dealing with disputes, have effective powers to hold developers to account and be open and transparent and have public accountability through regular reporting.
The government considers that the fastest way to improve redress for purchasers of new build homes is to work with industry and consumers to implement a single accessible redress scheme. It reports that has been working closely with industry and consumers towards putting in place a voluntary code of practice for new homes as soon as possible, before it brings forward legislation. It says that good progress has been made towards a unified code of practice but it wants to see better redress faster so that consumers can benefit from free, fair and effective redress as soon as possible.