On 23 April 2015, the Financial Conduct Authority (FCA) published a notice detailing a significant fine levied on an insurance intermediary for failures regarding its telephone sales. Following a review of the intermediary's sales of commercial vehicle and add-on insurance products, the FCA identified failings including in relation to (a) systems and controls to ensure customers were provided with correct information (including regarding limitations/exclusions of such add-ons) and (b) quality assurance processes (e.g. monitoring telephone sales).