On 2 September 2014, the FOS published its complaints data for the first half of 2014. Of 191,129 new cases during that period, 70% related to PPI. Non-PPI complaints increased by 3%, when compared to the second half of 2013. The FOS confirmed that it had found in the consumers favour in 57% of all cases across the six month period - a 6% increase when compared to the last six months of 2013. In the FOS's view, consumer frustration with the manner in which complaints are being handled by firms (including insurers) has led to an increase in escalations to the FOS.