The European Commission's Directorate General for the Information Society and Media regularly carries out opinion surveys to keep abreast of trends in electronic communications markets and to assess how EU households and citizens derive benefits from the increasingly competitive and innovative digital environment. This report includes the 27 Member States. The socio-demographic analysis focuses primarily on household composition, subjective urbanisation, single households and the ageing society. The main themes addressed in this report are the different types of telephone access available with the home, the availability of computers within the home, internet access and the quality of that Internet connection, television availability and the way in which the transmission is received, uptake of communications packages, the ease of switching Internet service providers and/or package providers, the affordability of mobile services and data privacy.

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