The FSA has recently emphasised that firms that continue to have unfair terms in their consumer contracts will be providing the FSA with black and white evidence that they are not treating their customers fairly.

This update session will look at the Unfair Terms in Consumer Contract Regulations, relevant FSA, OFT and ABI guidance and the systems and controls issues highlighted by the FSA in the June 2008 paper “Fairness of terms in consumer contracts: a visible factor in firms treating their customers fairly".

If you would be interested in attending this event please click on the following link for further information: Invitation