1. Your best BDM is someone who’s been a buyer
No one knows their own business like a client does. For example, no one knows a company's legal department like their general counsel. They know what makes them tick, what they’ll pay for, why they choose suppliers and where their pain points lie. They know what differentiates firms, what professionals are well-regarded and where reputations lie. In short, they know pretty much every reason why you’ll get work and every reason you won’t. So why not use that to your advantage by making a General Counsel - or at least an inhouse lawyer - your head of business development? (Accounting firms can do the same with a CFO).
Pilfering business development managers from client side is nothing new for advertising agencies. It happens constantly. But law firms and professional services firms are a bit behind the game here. So, if you have a BD place to fill, look to your favourite client types - or the ones you want to attract - and see who has the knowledge, background and connections to take your firm to the next level.
2. Working together works
‘Disunity is death’ isn’t just a saying that applies to political parties. It applies equally to professional services firms.
When there are silos, when information isn’t shared, when people act only in their own interests and not in the interests of the firm, we all end up poorer for it (quite literally too when you consider the lost fees).
When it comes to BD and sales, unity matters more than anything. The most effective BD experts are relied upon by a firm’s technical specialists and work hand-in-hand through the whole process, from identifying a target, to compiling intelligence, to setting up meetings to following up.
By joining forces you’ll combining all those sales skills with the professional skills and knowledge of the market. How powerful is that?
3. Centralised is better than disparate
While we’re on the topic of silos, Bob talked a lot about the need to centralise collateral. I often see firms without any centralised structure for marketing or business development or client intelligence. And, often those who do have a centralised structure make it a weak one, where effectively each practice within the firm can do things whichever way they want.
This doesn’t just lead to a duplication of work, it also leads to multiple brand identities and a situation where no one in the firm gets to see the big picture but only their patch of turf.
A better approach is to keep everything in the one place - your marketing, your intelligence, your proposal collateral - and to give your firm a central repository for growing revenue.
4. The people you know are better than the people you don’t
It’s often said that it’s twice as easy to sell to an existing client than a new one. I think the same is true for referrals. The people you know, who’ve referred you in the past, are much more likely to refer you again. So focus on pleasing these guys and doing what you can to get more work out of them. Bob said to focus on introductions from known networks. I say don’t go chasing rainbows (or waterfalls).
5. The low hanging fruit should be eaten first
Speaking of which, when it comes to winning work you’re better off playing the percentages and going after the work you’re likely to win rather than living in fantasyland. That means reducing the amount of time you spend on unqualified tenders and upping the amount of time you spend on qualified ones.
I’m not saying don’t have a crack at all, but do it sensibly. For instance, DLA Piper takes a gateway approach for most RFPs that looks at they were invited, how entrenched the incumbent is and how likely they are to win. By running a similar analysis in your own firm, you’ll find your BD ends up becoming a lot more profitable.
6. Consistency matters
I don’t have to tell you that, whether it’s learning a language, training for a marathon or studying for a law degree, regularity of practice matters more than anything. Business development is no different. As a minimum, Bob said you should be conducting business pipelines every month, where you identify targets, work out where you stand with them and decide on what you’re going to do next.
I also think this consistency should flow over to reviewing your practice and measuring how you’re performing. For instance, if you’re not getting new work in or new enquiries, you may not be feeling it right now but six months down the line you could be feeling it acutely. So do things frequently, spot the patterns and stay ahead of the game.
7. You’ve got to keep touching people
For professionals, sales don’t usually come from someone calling you completely out of the blue and asking you to do stuff for them. (OK, sure, sometimes they do.) A whopping 75% of sales, yep three-quarters of them, happen after three or more ‘touches’. That’s why, Bob says, it’s vital your marketing and sales teams work together and keep you top of mind and tip of tongue with potential clients. It’s also why I can’t stress enough the importance of writing articles, giving talks, sending newsletters, inviting people to events and generally reminding them you’re out there.
Because, if there’s one thing I’ve learned when it’s come to BD, things don’t happen overnight. They require persistence and commitment and teamwork and, just as I said at the start of this piece, having the right people performing the right roles.
When that truly happens, you’ll have built yourself a BD juggernaut which can’t help but bring in more work.