On August 25, 2014, the European Banking Authority and the European Securities and Markets Authority published translations of their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The guidelines, which apply to national regulators responsible for supervising complaints handling by firms, will come into force on October 25, 2014.

The final report and translations are available at:

http://www.esma.europa.eu/content/Joint-Committee-Final-Report-guidelines-complaints-handling-securities-ESMA-and-banking-EBA-.