Plaintiffs claim that pots and pans boil down to defective
Law and Order: Saucepan Unit
Illinois resident Marshall Slutsky and his co-plaintiff from Pennsylvania, Glenn Greaves, are steaming over their alleged mistreatment at the hands of Tristar Products, a cookware manufacturer.
Both men purchased Tristar-branded products over the past two years, and both men expressed the same dissatisfaction: Despite the company’s advertising and packaging claims that its Copper Chef Signature and Copper Chef Diamond cookware was stick-free, food was sticking to the pans “like glue” after only limited use.
Moreover, the pair claim to have been disarmed by Tristar’s “lifetime guarantee.”
Slutsky and Greaves – with names like these, a cop buddy show seems inevitable – claim to have been taken in by Tristar’s “ubiquitous” television and internet ads. They must have been good ads, too – the duo’s class action complaint, filed in September 2019 in the Northern District of Illinois, claims that Tristar enjoys tens of millions of dollars in sales.
But, as in anything having to do with television advertisements, there’s more.
When Slutsky called Tristar customer service for support under his warranty, he was allegedly told that the cookware failed because he had neglected to season it properly. (For those who prefer takeout or have their personal chef cook for them, seasoning is a process where cookware is slathered with oil or lard and cured in an oven prior to its first use). According to the complaint, however, none of Tristar’s advertising mentions the need for seasoning at all. In addition, the plaintiffs allege that Tristar’s 60-day return policy undershoots the typical period by which the cookware fails, rendering the policy meaningless. According to the complaint, consumers who call in for a refund are often pressured into receiving replacement products. Slutsky and Greaves seek redress for violations of the Magnuson-Moss Warranty Act, breach of express and implied warranty, unjust enrichment, and various violations of Illinois and Pennsylvania state law. We’ll see how their action pans out.