The Consumer Financial Protection Bureau (CFPB) recently announced an inquiry into how mobile financial services affect consumers, specifically how the technology impacts those with little to no access to banking services. According to a press release from the bureau, mobile banking “offers the potential to help the unbanked and under-banked populations gain access to the banking system and grow their financial capability.” The areas of focus for the inquiry are: access for the underserved, real-time money management, customer service and privacy concerns.

In prepared remarks, CFPB Director Richard Cordray said, “we are exploring the ways mobile devices can give access to consumers who do not have easy means to obtain or use current financial products and services. … We want to know how mobile devices can offer everyone opportunities for real-time money management.”

For more, read the full release and Cordray’s remarks.