Providers are commonly disappointed with the rating that they receive following a CQC inspection.
It is obviously important for providers to take the opportunity to provide factual accuracy comments on a draft report. However, if the provider is still unhappy with the rating following the completion of that process, what can be done?
The CQC regulation regime does provide for a rating appeal. However, this expressly does not cover simply a dispute as to the level of the rating, but only encompasses complaints that the CQC has not adopted the proper procedure in coming to its assessment of the rating.
Rating appeals themselves are therefore unlikely in many cases to lead to a review upward of a care home’s rating. This underlines the need to ensure that issues are raised promptly and fully as soon as a draft report is provided.